Frequently asked questions

Frequently asked questions Reservation

All about reserving your train ticket

1How do you place an option?

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Not quite sure when you’ll be travelling? You can place an option for a maximum of 7 days when you make your booking.

Once you have validated your journey, select “place an option and pay later”.

Your booking will be blocked for you. You will be sent an e-mail confirming the date and time until which the option is valid.

This facility is offered for all but the most attractive rates.
You want to be sure not to forget the confirmation time? Rest assured, you will receive a free e-mail reminder before the time limit.

After the time limit, your booking will be automatically cancelled.

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2The Train + Avis formula

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The Train + Avis formula is an offering resulting from the partnership between SNCF and the AVIS car hire company. This exclusive offer allows you to reserve a car and your train tickets and take advantage of the best prices on the market.

You will be asked to present your train ticket associated with your Avis car hire as proof on the day you collect your car at the Avis agency.

The General Public Leisure and General Public Business Offering":
Payment is made when you collect the vehicle at the hire agency. This offer can be cancelled or modified without charge.
It's very easy to take advantage of the many benefits that this package offers:


1.    First select your train ticket on www.tgv-europe.com.

2.    Click on  "Add a car TRAIN+Avis" on the "your Travel Choice" page.



3.    Ask for an on-line estimate in order to take advantage of the many benefits that this package offers.

4.    Complete the form.

5.    Tick the general terms of sale.

6.    Confirm.

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3How can I reserve a train ticket for my pet ?

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Train ticket reservations for animals are not yet available on our site.

You can reserve this service:

In France : at counters in all stations, in our RAIL EUROPE sales outlets or in authorised travel agencies.

You benefit, on the ticket price for your pet, from a 50% reduction on the full fare of a 2nd class ticket, even if you travel in 1st class.

However, if your pet is very small (weighting less than 6 kg) and you transport it in a bag or basket that is not larger than 45cm x 30cm x 25cm, you will only pay a maximum of 5.10 euros.

On board of Thalys, you can bring your pet along free of charge if it does not weight more than 5 kg. It must be in a bag or basket that is not larger than 55 cm in length, 30 cm wide and 30 cm high.

For animals over 5 kg, you must purchase a pet ticket (35% of the Librys rate in Comfort 2).

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4Reserving a ticket with an SNCF reduction or an SNCF advantage

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Click on the "Reservations" icon from the home page on the www.tgv-europe.com site.


 
Enter the information concerning your trip (date, times, number of travellers, etc.).

For question 2 "Who is travelling?", you can select the card or subscription that each of the travellers may hold:
 
 Discounts and subscription cards are displayed in the "no card or subscription" pull-down menu

The Grand Voyageur card and the loyalty programmes are displayed in the "no loyalty programme" pull-down menu.

Click on "Search now". The search engine will offer the best rates that are available, taking your subscription or loyalty card into account.

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5Reserving for a group (more than 6 travellers)

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www.tgv-europe.com only supports reservations for up to 6 passengers travelling together.

To reserve for more than 6 people travelling together, please use the other SNCF sales outlets:

In France : at counters in all stations, in our RAIL EUROPE sales outlets or in authorised travel agencies.

Estimates for groups of 10 or more people are not available on the Internet. For information regarding a group estimate, please send your request by email to the following address: bebooking@raileurope.com

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6Reserving a train ticket for another person

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To reserve a ticket on www.tgv-europe.com for another person, you can:

Select send to my home when you are on the summary page of your order. If you would like the traveller to receive the ticket or tickets, enter the traveller's name and address. Tickets sent to a home are not nominative.

Select retrieve from self-service terminal in French stations when you are on the summary page for your order. You must have the dossier reference number and the name associated with it in order to retrieve the tickets.

When retrieving tickets on site and for tickets sent to a home, the tickets are not nominative.

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7Reserving a ticket for a disabled traveller

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With Access + SNCF makes a service available to you that will allow you to travel and to move about more easily in its stations and trains.

By providing a free and uninterrupted welcoming and accompanying service, from your entry at the station until you leave your destination station, the entire company is involved in guaranteeing you a successful trip, regardless of your handicap.

The Access Plus service is currently available in certain stations.

So that, whatever type of handicap you may have, you can freely contact the Access Plus Service Centre, several contact methods are available to you:

- Email: accesplus@sncf.fr
- Internet: www.accesplus.sncf.com

For more information, you can:
  • Consult our section regarding this matter by clicking here
  • Call the free number "SNCF Accessibility Service" +33 800 15 47 53, available 7 days a week, 24 hours a day.
On board of Thalys, an area has been especially adapted in cars 1, 11 and 21. The toilets are located near your seat and are wheelchair friendly.

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