PRO rates
We have modified our rate structure especially to meet the needs of travellers that are looking for maximum flexibility to exchange and refund their tickets, as well as included services allowing them to optimise their mobility.
The Pro offering is not limited to professional customers. You can reserve a Pro rate for any reason your travel may be.
Two Pro rates are available:- Pro 1st rate
- Pro 2nd rate
Exchange and refund service:
Exchanges and refunds for Pro rate tickets are free of charge up to departure (and even within the hour after departure, subject to certain conditions); after departure, tickets at the Pro rate can be exchanged and refunded for 60 days, subject to an administrative charge of 50% of the value of the ticket.
Please note: Abonnement Forfait ticket holders benefit from the same exchange and refund conditions as well as the same services as the associated Pro rate.
Abonnement Frequence Ticket holders benefit from the same flexibility as the Pro rates (free exchange, Last Minute Access, Minute Pro Exchange Terminals, etc.).
Services included in the Pro rates
The Pro offering allows you to take advantage of exclusive remote services, in the station and on board of the train (some services are only available at a limited number of stations and destinations):
Services reserved for customers travelling in Pro 1st
- Access to the Grand Voyageur Rooms (in the station)
- Pro Taxi Reservation (on board the train)
- Taxi reservation (in advance)