I have not received my train tickets and my departure is scheduled in less than 4 days

Departing from abroad:

You will not be able to have your tickets reissued by an agent in a Belgian station. You will need to:

• Purchase new train tickets.

• Have the repurchased tickets personalised by the ticket inspector on board of the train.

• Ask for a "Traveller's After-Service / Send to Home" form at an SNCF counter at the arrival station in France.

• You must have your 6-character dossier reference number, a form of identity (required), and the banking card that was used to pay for your reservation on-line

Departing from France:

Go to the station with your dossier reference number.

You will be asked to pay for the tickets again, which will be issued by the agent at the same rate.

On site, ask for the "Traveller's After-Service / Send to Home" form for the reimbursement of the tickets that were not received.

Only the initial amount of the purchase made on www.tgv-europe.com will be refunded.

If you receive the train tickets in the meantime, please return them to the following address: