What are the conditions of use of the e-ticket?

The e-ticket is subject to the SNCF general conditions of Passenger Tariffs and to the general conditions of use accessible from the   home page.

The e-ticket is valid only for the person named on it and is non-transferable.

It is only valid for the designated train, date, class and route.

If you wish to board another train, exchange your ticket (if applicable for the chosen rate).

The e-ticket confirmation must be printed on white A4 paper, without changing the font size. Print must be of good quality.

If your e-ticket is damaged, has been lost or is of bad quality, you should print your e-ticket again.

During the journey, you should have with you a valid piece of ID with a photograph (ID card, passport or residence permit) to be presented to SNCF staff if necessary.

SNCF declines responsibility in case of unauthorised use of the e-ticket.

For any other information, please call Customer Services between 8am and 8pm Monday to Saturday on 0905 0540221 (call charged at £0.57 per minute) or send us a message.