Sending a claim or refund request to SNCF

If you have a remark to make on how your trip unfolded or if you want to file a claim or request a refund from SNCF subsequent to purchasing a train ticket, or dispute a rate adjustment that took place on board a train, here is the address of the department in charge of after-sales service:


If your claim involves the purchase of a train ticket, please attach:

• Your 6-character dossier reference number.

• Your original train tickets.

• The copy of your bank account statement where the debit concerning this purchase is mentioned.

• Complete contact information (last and first name, address and telephone number).

• A French RIB or RIP or your banking coordinates in international format

For faster service, include the telephone number and time that you can be reached during the day in your letter.

If your train was late and you would like to obtain compensation in terms of the Guaranteed Schedule Commitment.

If you were not given a "regularity envelope" at the arrival station, and the Guaranteed Schedule Commitment applies, you can send your original train tickets in a stamped envelope, no later than 45 days after the date of travel, to the following address:


For all claims concerning a fine, please attach:

• The original train tickets that you have

• Your fine slip (PV)

• A letter providing the details of your claim

• Complete contact information (last and first name, address and telephone number)

This department handles complete requests only by mail: