Conditions for the exchange and cancellation of train tickets

During the traffic disruptions (strikes, bad weather…), special conditions may apply. Please regularly view the links on the TGV-europe.com home page.

Do you want to exchange your booking?Click here.
Do you want to cancel your booking? Click here.

Conditions for the exchange and cancellation of your TGV, Teoz, Lunea booking

Prem's tickets and other promotions:
Your tickets are non-exchangeable and non-refundable.

Loisirs fare:
Your tickets are exchangeable or refundable without charge until the day before departure.
If changed on the day of departure, a €10 charge per person per journey must be made.
Tickets are non-exchangeable and non-refundable after departure.

Cartes 12-25,Senior, Escapades, Enfant+, Enfant Famille, Familles nombreuses, Congés annuels, famille militaire fares:

Your tickets are exchangeable or refundable without charge until the day before departure.
If changed on the day of departure, a €3 charge per person per journey must be made.
Tickets are non-exchangeable and non-refundable after departure.

Pro fares and Frequency season ticket: 

Your tickets are exchangeable up to ½ hour after departure
and up to 2 hours if you exchange your ticket at the departure station in France for the same journey.
Your tickets can be cancelled without charge up to 2 hours after departure.

Disabled and accompanying person fares, carte militaire:

Your tickets are exchangeable up to ½ hour after departure
and up to 2 hours if you exchange your ticket at the departure station in France for the same journey.
Your tickets can be cancelled without charge up to 2 hours after departure.

Conditions for iDTGV exchange and cancellation:

Your iDTGV tickets are exchangeable (conditions apply) and are non-refundable.
Do you want to change your days / times of departure? Your tickets are exchangeable, a €10 charge applies.

Conditions for Corail and TER exchange and cancellation:

Découverte Senior, Enfant+, 12-25, Sejour , cartes 12-25,Senior, Escapades, Enfant+, Enfant Famille, Familles nombreuses, Congés annuels, famille militaire fares:

Tickets with a reservation:
Your tickets are exchangeable or refundable without charge until the day of departure. 
Tickets are non-exchangeable and non-refundable after departure.
Open tickets without journey date (not for sale on the site):
Your tickets are exchangeable and refundable (10% charge applies).

Normal fares, Frequency season ticket:

Tickets with a reservation:
Your tickets are exchangeable or refundable without charge until the day of departure.
and up to 1 hour after departure at the station of departure in France.
After departure, tickets are exchangeable and refundable within 60 days, subject to a 50% charge.

Open tickets without journey date (not for sale on the site):
Your tickets are exchangeable and refundable (10% charge applies).
Conditions for the exchange and cancellation of Intercités tickets

Prem's and Mini-group fares:

Your tickets are non-exchangeable and non-refundable.

Découverte Senior, Enfant+, 12-25, Sejour , cartes 12-25,Senior, Escapades, Enfant+, Enfant Famille, Familles nombreuses, Congés annuels, famille militaire fares:

Tickets with a reservation:
Your tickets are exchangeable or refundable without charge until the day of departure. 
Tickets are non-exchangeable and non-refundable after departure.

Open tickets without journey date (not for sale on the site):
Your tickets are exchangeable and refundable (10% charge applies).
Loisir weekend fare:

Your tickets are exchangeable or refundable without charge until the day before departure.
and with a 50% charge on the day of departure.
Tickets are non-exchangeable and non-refundable after departure.

Normal fare:

Your tickets are exchangeable and refundable without charge after departure.
After departure you may travel on another train,
with no guaranteed seat, for the duration of the validity of your ticket.
Your tickets are refundable for 60 days,
(subject to a 50% charge).

Conditions for the exchange and cancellation of Elipsos tickets:

Découverte Jeune and Senior fares:

Prior to departure your tickets are non-exchangeable and refundable subject to a 10% charge.
After departure, your tickets are refundable, subject to a 50% charge.

Découverte fare (4 passengers):

Prior to departure, your tickets are non-exchangeable and refundable subject to a 20% charge.
After departure, your tickets are refundable, subject to a 50% charge.

Loisir Adult and Child fares:

Prior to departure, your tickets are exchangeable subject to a 10% charge and refundable subject to a 50% charge.
Tickets are non-exchangeable and non-refundable after departure.

Mini fare for two:

Prior to departure, your tickets are non-exchangeable and refundable, subject to a 50% charge.
Tickets are non-exchangeable and non-refundable after departure.
Conditions for the exchange and cancellation of Thalys tickets

Smoove fare:

Your tickets are non-exchangeable and non-refundable.

Jeune and Senior fares:

Your tickets are exchangeable once and refundable without charge prior to departure,
and up to one hour after departure, at the departure station of your Thalys.

Thalys Kid and Kid and co fare:

Your tickets are exchangeable and refundable without charge prior to departure, and up to one hour after departure at the departure station of your Thalys.
Beyond this time, your tickets are refundable, subject to a 50% charge.

Thalys Optiway fare:

Your tickets are exchangeable once, up to the day before departure.
Your tickets are refundable, subject to a 50% charge before departure,
and up to 1 hour after departure, at the departure station of your Thalys.

Thalys HI-LIFE fare:

Your tickets are exchangeable or refundable without charge before departure.
and up to one hour after departure at the departure station of your Thalys.
Beyond this time, your tickets are refundable, subject to a 50% charge.

Conditions for the exchange and cancellation of Lyria tickets

Piccolo, Piccolissimo, Prem’s fare:

Your tickets are non-exchangeable and non-refundable.

Loisir fare:

Prior to departure, your tickets are exchangeable subject to a 10% charge and refundable subject to a 50% charge.
Tickets are non-exchangeable and non-refundable after departure.

Mini fare for two:

Prior to departure: Your tickets are non-exchangeable and refundable, subject to a 50% charge.
Tickets are non-exchangeable and non-refundable after departure.

Découverte fare (4 passengers):

Your tickets are non-exchangeable.
Prior to departure, they are refundable subject to a 20% charge.
After departure, your tickets are refundable, subject to a 50% charge.

Découverte jeune, découverte Senior, child, adult fares:

Prior to departure, your tickets are non-exchangeable and refundable, subject to a 10% charge.
After departure, your tickets are refundable, subject to a 50% charge.

Conditions for the exchange and cancellation of Eurostar tickets

Non flexi fare:

Your tickets are non-exchangeable and non-refundable.

Flexi fare:

Your tickets are exchangeable and refundable without charge up to two months after the date of travel.

Semi-flexi fare:

Prior to departure, your tickets are exchangeable, subject to a €33 charge per journey and per person.
They are non-refundable except in Business Premier class (50% refundable prior to departure).
Tickets are non-exchangeable and non-refundable after departure.

Conditions for exchange and cancellation of Artesia tickets

Flexi, flexi child, standard fares:

Prior to departure, your tickets are exchangeable 3 times and are refundable
Tickets are non-exchangeable and non-refundable after departure.

Départ, départ + fares:

Prior to departure, your tickets are exchangeable once and are refundable, subject to a 50% charge. 
Tickets are non-exchangeable and non-refundable after departure.