Conditions for train ticket refunds

The conditions that pertain to each rate reserved are specified all throughout the reservation process for your order.

The conditions for exchange and refunds are as follows:

Pro Rate: Exchange and refunds are free up to departure and within the hour following departure in the departure station (exchange for the next train for the same destination); after departure, Pro rate tickets can be exchanged and are refundable for 60 days and an administrative charge of 50% of the value of the ticket applies.

Abonnement Forfait Season Ticket holders benefit from the same conditions for exchanges and refunds as well as the same services as the associated Pro rate.

Abonnement Frequence Ticket holders benefit from the same flexibility as the Pro rates (free exchange, Last Minute Access, Minute Pro Exchange Terminals, etc.).

Loisir Rate: The exchange and refund service is free up to the day before departure, and is accessible subject to an administrative charge of 10€ per person and per segment on the day of departure (or with an administrative charge of 50% of the value of the ticket when the latter is less than 20€). For holders of discount cards (12-25, Escapades, Senior or Child+), the service charge is 3€ on the day of travel, per person and per segment.

After departure of the train, tickets issued at the Leisure rate cannot be exchanged or refunded.

Prem’s Tickets: cannot be exchanged and are non-refundable.

Prem's Bons Plans du Net Tickets: cannot be exchanged and are non-refundable.

With large family cards, annual holidays, etc.  exchanges and refunds are free up until the day before departure, with a 3€ service charge on the day of departure. These rates cannot be exchanged and are non-refundable after departure.

Check the conditions that are written on your ticket or in our general terms of sale.

New THALYS Fares Aftersale Conditions

From the 1st of September, 2008, exchange and refund conditions for Thalys fares will change.

Exchange

Fares for the old range (Librys, Jeune, Senior, Kid, Kid & Co) remain exchangeable before departure. For journeys after the 1st of September, 2008, there will be new fares.

Refunds

Until the 1st of September, 2008, conditions for refund will remain the same.

From the 1st of September, 2008, refund conditions for the new Thalys range will apply. Jeune, Senior, Kid and Kid & Co fares will be refundable, with 50% deducted after departure.

If you bought your ticket before the 1st of June, 2008, you should contact our Customer Service Department or an SNCF station to obtain the refund of your ticket (10% deducted).