There is an error message when I reserve my train ticket

When the site does not understand some of the reservation criteria or when the selected rate is sold out, or when the reservation system is down (disturbances, etc.), it displays an error message in red, at the top of the page where the reservation criteria are entered:

Segments that require at least two changes or which require a connection using another mode of transportation (suburban train, bus, taxi etc.) are not offered on the site.

 For these reservations, we suggest that you use the other SNCF sales channels:

 French stations

Train reservations do not open up until to 90 days before the departure of your train. It is therefore impossible to reserve before this period, even though the timetables are available before this period.

If you are reserving an international segment and once your request is complete, our SNCF server will consult the foreign server in order to display what is available and the rates. We are able to display results only when we receive a response from the remote server, and especially concerning rate criteria on the foreign segment of your trip.

Moreover, if you experience difficulties when reserving from the promotional areas of the site, we suggest using the train icon on top of the home page of the site. Indeed, this area is generally not used so much by our customers.


 
If you would like other information concerning a reservation that you are not able to make, please send us a message using the form, and specify the configuration that you are using, and the details of the itinerary that you want. We will perform tests and we will respond as quickly as possible.