I did not receive the order confirmation email

1) The order confirmation message is sent to the e-mail address that you entered when you placed your order.

2) Check if your e-mail can accept the HTML format:

You will receive a confirmation e-mail in colour, with images and active hypertext links. It will provide you with direct access to our services and information with just a single click. In some very rare cases, the e-mail can be interpreted incorrectly by some e-mail systems.

3) Check the status of your email system by deactivating the Proxy:

With Internet explorer: click on "Tools", "Internet Options", "Connections", "Network Parameters" then check if the "use a Proxy server for your local network" option is not ticked.

If this is the case, please contact your Internet service provider or your IT salesman.

If this option is activated, we suggest that you deactivate it and then delete, once again, your temporary files.