Eurostar

From Brussels to London in just 1h51!
Take the Eurostar to visit London. On Wednesday, 14 November 2007, Eurostar launched services from St Pancras International, the new Eurostar home in the heart of London. Tickets are now on sale, book now and be one of the first to experience faster journeys.

Main destinations	Journey time	Frequency / Day
Brusells-London	1h51	10
Paris-London	2h15	15
Lille-London	1h20	10
Brusells-Ashford	1h31	6
Brusells-Lille	33min	12

 

Exchange

Where
In the nearest station or at the point of sale where you purchased your tickets.

Conditions
Eurostar tickets are exchangeable:

• free of charge for holders of Business Premier (Fully Flexible) and Standard (Fully Flexible) tickets.
• for a fee of up to €33 per segment for Business Premier Semi-Flexible tickets.
• once prior to departure and for a fee of up to €33 for Leisure Select Semi-Flexible and Standard Semi-Flexible tickets.
• once free of charge prior to the outward departure for Leisure Child, Standard Senior, Standard Young Person and Standard Child tickets.
  

Business Premier, Leisure Select and Standard tickets marked “Not flexible” are non-exchangeable. <

Refund

1/ You've purchased your ticket on www.tgv.com

You are in France: cancel your reservation before departure of your train in the nearest train station, SNCF shop, or by simply calling 36 35 (0.23 €/min): this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre (adress mentionned below).

You are outside France: cancel your reservation in the nearest train station: this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre:

Rail Europe
After Sales service,
PO Box 10012,
B-1060 Brussels 6

Don’t forget to include your bank details in the international format (IBAN and BIC code). Incomplete requests will not be processed.

2/ You have purchased your ticket through a travel agency:

contact the agency that issued your ticket.

Conditions

Eurostar tickets are refundable:

• 100% before and after departure, for holders of Business Premier Fully Flexible and Standard Fully Flexible tickets.
• with a deduction of 50%* prior to the outward departure for Business Premier Semi-flexible tickets.
  

Leisure Select and Standard tickets are non-refundable (except for Standard tickets marked “Fully Flexible”).

* The deduction is calculated on the price of the initial journey.

Guaranteed time promise

Did your Eurostar train arrive at its destination with a delay compared with the scheduled time?

If the delay is attributable to Eurostar*, we can offer you generous compensation terms.

For a delay of 61 to 180 minutes (inclusive) on all regular journeys, with the exception of the service to the French Alps and Avignon or a delay of 121 minutes or more for services to the French Alps and Avignon**: you will be offered a free single ticket or a reduction of 50% on the price of a return ticket for any Eurostar journey on the following lines: London Waterloo or Ashford International <> Paris Gare du Nord or Brussels-Midi/Zuid, or Lille Europe, or Calais-Fréthun.

For a delay of 181 minutes or more on all regular journeys, with the exception of the service to the French Alps and Avignon: you will be offered a refund for that part of the journey that was delayed (for example, if you purchase a return ticket, you will be reimbursed half the amount paid).

To obtain this compensation, send your ticket to the following address:

International Customer Relations Travel Centre
1-1-G
Eurostar House
Waterloo Station
London SE1 8SE (Great Britain)

* This promise does not apply when the cause of the delay cannot be attributed to the SNCF (malicious action, demonstration by persons outside the SNCF, appearance of an obstacle on the track, etc.).
** Journeys subject to conditions of availability; to be reserved in the same class as that part of the journey that was delayed.