Artesia

Head off to discover Italy for a weekend or longer, night or day. Wake up in Florence, Rome, Venice, Milan, Bologna, Verona thanks to the night train.

By day, choose the speed and comfort of the TGV to Turin and Milan.

Destinations

Artesia night train

Paris-Florence-Rome “Palatino”: Daily departures from Paris and Dijon with stops in Piacenza, Parma, Bologna, Florence and Rome.
Paris-Milan-Turin-Venice “Stendhal”: Daily departures from Paris and Dijon with stops in Novara, Milan, Turin, Brescia, Verona, Vicenza, Padua and Venice.

Artesia day train
Artesia offers 3 daily return trips by TGV.

Paris-Milan “A. Manzoni, A. Dumas and Caravaggio” with stops in Lyons, Chambéry, St-Jean de Maurienne, Modane, Bardonecchia, Oulx, Turin, Vercelli, Novara and Milan.

On-board services for night train

A choice of cabins and couchettes for a quiet night.

Sleepers: 1-, 2- or 3-bed cabins for relaxation and privacy.
Carriages couchettes Space for 4: ideal for journeys with family or friends.
VCarriages couchettes Space for 6: cabins for 6 people within reach of every budget.
A restaurant car for all tastes.

Exchange

Where
In the nearest station or at the point of sale where you purchased your tickets.

Conditions
Artesia tickets can be exchanged:

three times prior to departure, for holders of normal adult or child tickets.
once prior to departure for Senior, Young Person and Handicapped tickets.
once prior to the outward departure for Leisure tickets.
Once for Découverte à 4 and Weekend tickets with deductions of 10% and 20% respectively*.

Prem’s and Mini C tickets are non-exchangeable.

* The deduction is calculated on the price of the initial journey.

Refund

1/ You've purchased your ticket on www.tgv.com

You are in France: cancel your reservation before departure of your train in the nearest train station, SNCF shop, or by simply calling 36 35 (0.23 €/min): this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre (adress mentionned below).

You are outside France: cancel your reservation in the nearest train station: this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre:

Rail Europe
After Sales service,
PO Box 10012,
B-1060 Brussels 6

Don’t forget to include your bank details in the international format (IBAN and BIC code). Incomplete requests will not be processed.

2/ You have purchased your ticket through a travel agency:

contact the agency that issued your ticket.

Conditions
Artesia tickets are refundable:

100% prior to departure and up to 90%* after departure, for holders of adult, child, Handicapped wheelchair tickets.
100% prior to departure for Senior and Young Person tickets.
100% prior to the outward departure and with a deduction of 50% after the outward departure for Leisure tickets.
with a deduction of 90% and 80% respectively prior to departure for Découverte à 4 and Weekend tickets.

* The deduction is calculated on the price of the initial journey.

Guaranteed time promise

Did your Artesia train arrive at its destination with a delay of more than one hour compared with the scheduled time?

If the delay is attributable to Artesia*, compensation in the form of a SNCF/ARTESIA “Travel Voucher” is offered to passengers for any purchase of rail tickets distributed by Rail Europe and SNCF ticket offices.

To obtain this compensation, contact:
Service clientèle ARTESIA
BP 10630
75421 Paris Cedex 09
or
Rail Europe Italia
Galleria Sala dei Longobardi 2
20121 Milan (Italy)

* This promise does not apply when the cause of the delay cannot be attributed to the SNCF (malicious action, demonstration by persons outside the SNCF, appearance of an obstacle on the track, etc.).