TGV: the high-speed train

The TGV will take you to more than 60 destinations in France at a speed of 300 km/h.

Forget traffic jam, check-ins, endless transfers: this superb train is the most practical and fastest way to reach your TGV destination. Travel between cities in unrivalled comfort and arrive relaxed at your destination, ready to take full advantage of your stay.

Destinations

The network: by TGV you are only a step away from the 4 corners of France today 230 destinations by TGV including

• Lille <-> Bordeaux from 22€*
• Paris <-> La Rochelle from 22€*
• CDG Airport <-> Lyon from 22€*
• Paris <-> St Pierre des Corps from 22€*
• Lille <-> Paris from 17€*

• 400 trains ensure 650 commercial daily journeys at an average speed of 300 km / h.

 *Prem’s Prices for a single outward journey in 2nd class in normal periods, mandatory advance booking and tickets available subject to the limited seats at this tariff. Non-exchangeable, non-refundable tickets.

The main assets, tariffs and conditions

TGV, a journey for all, an offer for everyone
Leisure Travel : more small prices and a la carte services

Leisure and weekend tariffs:
With the Leisure tariffs, valid for all without age distinction, you can obtain freely exchangeable and refundable tickets up to the day before departure, at always attractive prices. Nothing is simpler:

• the longer you anticipate your journey, the best prices you get
• and you can also benefit from advantageous « week-end » prices, by buying your ticket on the days before your departure for your return travel on Saturday or Sunday, or including the night from Saturday to Sunday at the location (subject to available seats).

 Prem’s Tariffs :
Benefit from the lowest prices with the Prem’s tariffs. Grab the Prem's bargains all year round:

• by being amongst the first to book your ticket up to 90 days before your departure or by travelling outside peak periods: from 17€* by TGV
• and benefiting from special offers like regular promotions or the Good Plans on the Net (offer exclusive to the internet)

 *Prem’s Prices for a single outward journey in 2nd class in normal periods, mandatory advance booking and tickets available subject to the limited seats at this tariff. Non-exchangeable, non-refundable tickets.

Discount cards :
With discount cards, 12-25, Escapades, Senior or Child +, you are sure to always pay less than a passenger without card, with a guaranteed 25%* discount even at the last minute.

*Discount calculated outside additional payable services, on the Standard Leisure tariff, applicable to national traffic and the national part of some international journeys

Additional services :
Benefit from additional à la carte services to make your journey (including before and after travel) even easier :

• Résa Parking week-end: rendez-vous at the station with your own vehicle without worrying about parking.
• Luggage at home: your luggage or packets are picked up and delivered where you wish in 24h.
• Trains + hotel: book your hotel at the same time as your train ticket.

TGV PRO: a new offer specially designed for professionals

Discover the TGV Pro offer designed to facilitate your professional travel: Efficiency, comfort, flexibility with easy exchanges and a la carte services: 1st pro space, taxi booking, motorcycle booking, and catering service in your seat.

• Super flexibility for the TGV Pro ticket
• Dedicated contact points
• Exclusive advantages (In station: access to Great Traveller lounges (Service Counter). Onboard: 1st pro space, catering service in your seat, Resa Taxi Pro service
• Tailor-made services to smoothen pro travel (Résa Parking Pro, taxi booking, motorcycle booking with driver, Résa Bureau Pro, car hire with Avis, hotel booking with Accor)
• Loyalty programme Great Travellers

TGV, comfort and services for all

On board
TGV seats were designed for your wellbeing. You enjoy optimal comfort with adjustable seats with headrest, folding tables, footrest and individual reading lamp. In 1st class and on some TGV, electric plugs allow you to connect your computer or mobile phone.

Bar car TGV :
The bar menu regularly changes. Balanced and varied, adapted to all tastes, it offers hot meals, set meals and an extensive drinks selection. Our trains are also fitted with automatic dispensers with a wide choice of cold and hot drinks, snacks and sweets.

Office spaces :
Two office spaces with electric plugs are available on 2^nd class platforms in the coaches with new Lacroix interior. They will enable you to work with 2 or 3 persons in a special space, to prepare a meeting and to connect your computers and mobile phones.

Family spaces and nursery :
Teach your children to appreciate travel! The TGV Family spaces offer four facing seats isolated from the rest of the coach with a half wall in glass. The seats of the chairs can be lifted and the foldable central tables provide a larger playing space and the seat tables become playing tables to keep the children occupied during the journey (only in the new TGV interior). The nursery at proximity of the Family spaces is fitted with a nappy changing table and a bottle warmer.

Installations for mobility impaired travellers :
In the 1^st class of every TGV a special space is reserved to people in wheel chairs. This space is accessible by booking with a 2^nd class ticket.

Exchange and refund terms

Exchange terms

• Where : in all the SNCF stations and shops

Conditions for refund

You have bought your ticket on www.tgv-europe.com

You are in France: Confirm your renewed seat availability before the departure of your train, at the station, SNCF shop or on 36 35 (0.23 €/min) : you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service (address below).

You are outside France : Confirm your renewed seat availability before the departure of your train in a Rail Europe -SNCF shop or swap your ticket in a CFF,SNCB, NS or CFL station: you will avoid a fee. As soon as your booking is cancelled, please return your ticket to the SNCF customer relations service.

TGV Europe
Customer services
BP 10012
1060 Brussels 6 Belgium

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

• For Leisure tariffs
  The Leisure tickets and the tickets linked to discount cards or social rates are exchangeable and refundable and refundable until the day before departure - free of charge.
  
  On the day of travel, they are exchangeable and refundable with a fee per person per journey: of 3€ for tickets linked to discount cards or social rates, and 10€ for tickets of a value lower than 20€.-, this fee is 50% of the ticket value) for tickets at the Leisure tariff. This fee is only applied once for journeys including one or more connections.
  
  After the departure of the train the tickets are non-exchangeable and non-refundable.
  
  
• For TGV PRO tickets
  A super flexible TGV PRO ticket: you can exchange your TGV PRO ticket, free of charge, until the departure of the train and even up to 1 hour afterwards only at the departure station.
  The refund is total until departure. Finally, your ticket is exchangeable or refundable with a 50% deduction up to 60 days after departure of your initial train.
  
  

   

Guaranteed time promise

Has your TGV reached its destination more than 30 minutes later than the planned TGV time, for a journey of or superior to 100 km ?

If the delay is imputable to the SNCF*, a compensation in the shape of a «Bon Voyage» is offered to the passengers. It represents one third of the price of the TGV train ticket. The amount of the compensation cannot be less than 4.60 €**.

To receive this compensation :
Complete the envelope «regularity» available when you get off the train, insert the original ticket. Mail it (postage paid in France).

 *This commitment is invalid if the cause of the delay is not imputable to the SNCF (characterised act of malevolence, demonstration by persons not belonging to the SNCF, obstacle on the tracks ...).
 **Prices valid at 01/07/04.

Thalys

As a European high speed network, Thalys provides multiple connections between France, Belgium, the Netherlands and Germany. 17 cities in total benefit from direct connections.

Thalys also provides 6 daily connections between Brussels and Cologne in 2h20, up to 8 connections between Brussels and Amsterdam in 2h40 (via Antwerp, Rotterdam, The Hague and Schiphol airport) and 6 daily connections between Paris and Cologne in 3h50.

In order to provide you with even better service, Thalys is giving you a wider choice of fares for all your journeys from 1 September. Simpler and more flexible, they have designed new deals to meet your hanging needs and travel habits.

All the fares are available on a oneway ticket basis. And fares are flexible as well with prices to suit all pockets. Une souplesse qui se retrouve également côté prix. To obtain the best deal for your journey up to 3 months before departure, there’s only one thing to remember: the earlier you book, the better the price!

The main assets

Whatever space you choose, Comfort 1 or Comfort 2, your clients will enjoy a comfortable journey: dimmed lights, air conditioning, individual seats with head rest, leg rests and tables.

• catering at your seat: special onboard staff serves meals corresponding with the time (breakfast, snacks, light meals)
• a selection of daily press
• taxi booking when arriving in Paris or Brussels Midi. Booking is done with the catering staff at least 30 min before arrival. The client benefits from a personal welcome.
• the Club Quatre and Club Duo spaces enable you to travel with friends or colleagues.
• the Salon space enables you to hold a work meeting with 6 persons.

• the passenger can go to the Bar coach for a light meal or a drink.

**Price OptiWay, valid for a single outward journey in Thalys Comfort 1. On sale 3 months until the day before departure Tariff valid subject to available seats, tickets exchangeable once until the day before departure and refundable by 50% before the time of departure.

***Price Smoove, from, valid for a single outward journey in Thalys Comfort 2. On sale 3 months until 30 days before the departure date Tariff valid subject to available seats, non-exchangeable and non-refundable tickets.

Comfort and services

• the tickets for public transport in Brussels, Amsterdam and Paris can be purchased in the bar, without price supplement.
• the clients can make and receive calls on their mobile phone during the whole journey. They can use the platforms at the extremities of every coach or the bar outside busy periods to make their calls in a quiet place
• the clients can place their luggage with compulsory labels in the spaces at the extremity of the coaches or in the baggage racks above the seats, restricted to two suitcases and one hand luggage per person.

Destinations and timetables

The Thalys service is based on Brussels-Paris: a departure from Brussels midi every 30 minutes at 13 and 43 minutes past every hour and a departure from Paris Nord every 30 minutes at 25 and 55 minutes past every hour.

For frequent travellers

• the individual and nominative Lys card is valid for 3, 6 or 12 months from the date chosen by the client. It allows unlimited travel between Belgium and Paris with 50% discount on the HI-Life price.

• the Thalys Corporate Programme is destined for enterprises whose employees frequently travel between Paris, Belgium, the Netherlands and Germany.
• the programme reduces the travel expenses by offering a discount of 15 % on the HI-Life ticket price.
• the members of the Programme may exchange their ticket without restrictions and free of charge :
  - before the time of departure: in all the stations and authorised travel agencies
  - until 1 hour after departure: in the departure station indicated on the Thalys ticket
  
• the members of the Programme can be refunded by 100% before the departure, and up to one hour after departure in the departure station indicated on the Thalys ticket. Later than one hour after departure the deduction is 50%.
  

Thalys offers its clients a loyalty programme called Cybelys to make their journey easier by offering them a range of services. For example:

• the holders of the Cybelys card can travel Ticketless (without paper ticket).
• Access to the Thalys Lounge in Brussels Midi and the lounge Grand Voyageur at Paris Nord
• Free booking of a meeting room in the Thalys lounge at Brussels Midi
• Direct telephone exchange
• Discounts with our partners: Europcar, Accor, Regus…

Exchange terms

Where: In any SNCF station or shop or the travel agency where you bought your tickets.

The Thalys tickets are exchangeable:

• HI-Life, TCP, Kid&co and Kid* - unrestricted before departure
  - up to one hour after departure in the station of departure indicated on the ticket
  
• Optiway
  - once until the day before departure
• Youth and Senior
  - once up to one hour after departure in the departure station indicated on the ticket
• Adults&Co
  - once until one day before departure
• Smoove tickets are non-exchangeable.

Refund terms

You've purchased your ticket on www.tgv-europe.com

You are in France: Confirm your seat availability before the departure of your train in a SNCF shop or on 36 35 (0.23 €/min): you will avoid a fee by doing so. As soon as your booking is cancelled, please return your ticket to the SNCF customer relations service (address below).

You are outside France: Confirm your seat's renewed availability before the departure of your train in a CFF, SNCB, NS, CFL station or SNCF shop : you will avoid a fee by doing so. As soon as your booking is cancelled, please return your ticket to the SNCF customer relations service.

TGV Europe
Customer service
BP 10012
B-1060 Brussels 6

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

Conditions

The Thalys tickets are refundable:

• by 100% before departure and up to one hour after departure in the Thalys station of departure if you hold a HI-Life, TCP, Kid & Co or Kid ticket. Later than one hour after departure you will be refunded 50%.
• by 50% before departure and up to one hour after departure in the Thalys station of departure if you hold an OptiWay, Youth, Senior, and Adult&Co ticket. No refunds afterwards.
  

Smoove tickets are non-refundable.

Commitment of guaranteed timetable

Your Thalys International train reached its destination 30 minutes later than the planned time, on an international journey? Except in case of force majeure, the client is compensated.

If the delay is higher than 30, 60 or 120 minutes, Thalys respectively offers 20, 50 or 100% of the price of the relevant journey. The amount of the compensation cannot be less than 5 €**.

To receive this compensation, please contact:
Thalys Customer Services
20, place Stéphanie
1050 Brussels


*The fee is calculated on the price of the initial journey

Eurostar

From Brussels to London in just 1h51!
Take the Eurostar to visit London. On Wednesday, 14 November 2007, Eurostar launched services from St Pancras International, the new Eurostar home in the heart of London. Tickets are now on sale, book now and be one of the first to experience faster journeys.

The main assets

The “Business Premier” class

• The service class “Business Premier” is the most top-of-the range offer,
• Reduced check-in times in London, Paris and Brussels*,
• WiFi technology access,
• “Business Premier” coaches are reserved for the Business clients, separated from the leisure clients,
• A quality catering service, served at any time of the day: breakfast, lunch, snacks and dinner.

The “Leisure Select” class

• “Leisure Select” reserved coaches
• Catering service at your seat.

The “Standard” class

• Buffet bar serving light meals, snacks and drinks.

*Check-in must occur 30 minutes before the departure of the train to allow for security operations. They are carried out to guarantee passenger safety and are similar to those carried out in airports. This time delay is restricted to 15 minutes for the clients holding a Business Premier ticket.
The passengers must bring the necessary documents for customs and police formalities (passport or identity card, visa if required).

St Pancras International since 14 November 2007

Wednesday 14 November 2007 was a big day for Eurostar. It was the day Eurostar launched its services at St Pancras International in the centre of London and the day Eurostar launched the first high speed line of the United Kingdom. This means that the length of the journey to London is reduced by at least 20 minutes, with a better punctuality and quicker journeys without interruption.

Establish contact

Of all the stations in the centre of London, St Pancras International is the one with the best connections. It is located at the junction of six underground lines but also some seven train companies divided between St Pancras International, King’s Cross and Euston. For the Eurostar passengers arriving from the continent, it is even easier to explore the United Kingdom as they only need one train change to go north.
You can reach the Roman ruins of York (from King's Cross), the venerable forests of Nottinghamshire (from St Pancras International) and the football, shopping and nightlife of Manchester (from Euston) in less than 2 hours and 15 minutes from St Pancras. A bit further afield in the countryside you can discover the region of the Lake District (from Euston) and the canyons of Scotland (from King’s Cross).

Destinations and timetables

The Eurostar train booking is open 4 months before the date of the train's departure.

Exchange terms

Where: In any SNCF station or shop or the travel agency where you bought your tickets.
Under which conditions:

The Eurostar tickets are exchangeable:

• free of charge if you are the holder of a Business Premier Fully Flexible and Standard Fully Flexible ticket.
• with charges of 33 € per segment for Business Premier Semi Flexible tickets.
• once before departure and with charges of 33 € for the Leisure Select Semi Flexible and Standard Semi Flexible tickets.
• once free of charge before departure for Leisure Child, Standard Senior, Standard Youth and Standard Child tickets.
  

The Business Premier, Leisure Select and Standard tickets, with indication « Non flexible » are not exchangeable.

Refund

You have bought your ticket on www.tgv-europe.com

You are in France: Confirm your seat availability before the departure of your train, SNCF shop or on 36 35 (0.23 €/min) : you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service (address below).

You are outside France: Confirm your seat availability before the departure of your train in a CFF, SNCB, NS, CFL station or SNCF shop : you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service.

TGV Europe
Customer service
BP 10012
B-1060 Brussels 6
Belgium

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

 If you bought your ticket in a travel agency :
contact the agency that issued your ticket.

Under which conditions.

The Eurostar tickets are refundable:

• 100% before and after departure, if you are the holder of a Business Premier Fully Flexible or Standard Fully Flexible ticket.
• with a deduction of 50 %* before departure for Business Premier Semi-flexible tickets.
  

The Leisure Select and Standard tickets are non-refundable (except for the Standard tickets with indication « Fully flexible »).

*The deduction is calculated on the price of the initial journey

Guaranteed time promise

Did your Eurostar train reach its destination later than the planned time ?

If the delay is attributable to Eurostar*, we offer generous compensation.

For a delay of 61 to 180 minutes (included) on all the regular journeys, with the exception of the service to the French Alps and Avignon, or a delay of 121 minutes and more for the services to the French Alps and Avignon** : you will be offered a free one-way ticket or a discount of 50 % on the price of any Eurostar return journey on the following lines: London Waterloo or Ashford International <> Paris Gare du Nord or Brussels-Midi/Zuid, or Lille Europe, or Calais-Fréthun.

For a delay of 181 minutes and more on all the regular journeys, with the exception of the service to the French Alps and Avignon: you will be offered a refund for the delayed journey ( for example: if you bought a return ticket half of the paid price will be refunded).

To receive this compensation :
Complete the envelope «regularity» available when you get off the train, insert the original ticket.
Mail it (postage paid in France).

*This commitment is invalid if the cause of the delay is not imputable to the SNCF (characterised act of malevolence, demonstration by persons not belonging to the SNCF, obstacle on the tracks ...).
**Price valid on 01.07.04.
*** Prices from, for a single ticket in standard class. Non-exchangeable, non-refundable ticket. Subject to availability.

TGV Lyria: the Swiss train

The Lyria TGVs open wide the doors of Switzerland.

Choose for comfort to discover the most beautiful Swiss cities or reach the ski stations in no time with the Lyria des Neiges TGV or the shores of Lake Geneva in summer with the Lyria d’été TGV.

The main assets

• Bar coach on all the TGV Lyria with snack bar: breakfasts, sandwiches, hot meals, salads, hot or cold drinks, sweets.
  
• A catering service at your seat provided by the Compagnie des Wagons Lits is offered to the 1st class passengers on the lines Zurich-Basel-Paris, Lausanne-Paris and Bern-Paris. Breakfast, lunch or dinner, formulas (first course+meal or meal+dessert) are offered to you. This catering service at your seat can be booked and paid simultaneously to the TGV Lyria ticket, or directly on board of the train.
  
• Free daily papers in 1st class (except Geneva - Paris): Tages Anzeiger or Basler Zeitung at departure of Basel and Zurich, Le Temps or Der Bund on departure of Bern and Lausanne and Le Figaro or Le Monde when departing from Paris.
• The 1st class coaches are fitted with power contacts 220V on the line Bern/Lausanne-Paris, Paris-Zurich and on the Duplex material between Paris and Geneva.
• Commercial speed of 320 km/h on the Paris-Zurich line,
  
• A more modern environment with interior design designed by Christian Lacroix on the line Zurich-Paris,
• The 1st class passengers can benefit from the service "Booked Taxis" on the TGV Lyria going to Paris, from Monday to Sunday (except the 9274 of Sunday evening).
  

Destinations and journey times

*On the TGV Lyria 6576, 6577 and 6585.

The tariffs have specific exchange and refund conditions and apply to all the TGV Lyria, including those departing from or going to the intermediary stations. If the exchange of a ticket before the departure time is authorised by the tariff, no charges are payable.

Exchange terms

Where:

• In any SNCF station or shop or the travel agency where you bought your tickets.

Under which conditions:

• Most of the TGV Lyria tickets may be exchanged or refunded in conformity with the conditions of the various travel formulas.

Conditions for refund

You have bought your ticket on www.tgv-europe.com

You are in France: Confirm your seat availability before the departure of your train, SNCF shop or on 36 35 (0.23 €/min) : you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service (address below).

You are outside France: Confirm your seat availability before the departure of your train in a CFF, SNCB, NS, CFL station or SNCF shop: you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service.

TGV Europe
Customer service
BP 10012
B-1060 Brussels 6

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

You have bought your ticket at a travel agency:

If you bought your ticket in a travel agency: contact the agency that issued your ticket.
Under which conditions: The Lyria tickets are exchangeable :

• by 100 % before departure and by 50% after departure and up to 60 days after the planned date of travel, if you hold an Adult, Child, Wheelchair user ticket.
• by 100 % before departure for the Youth, Senior, Baby Pass and Leisure (return) tickets.
  

Guaranteed time promise

If a delay of at least 30 minutes is recorded on the journey of the TGV Lyria (for a journey of at least 100 km) a compensation equal to one third of the total value of your ticket can be paid out to you, in the shape of Bons Voyages*.

To obtain this compensation, you only need to complete the envelope « regularity » that you were given at the end of the journey and insert your original ticket, then post the envelope without stamp, without letter and 45 days after the travel date at the latest.

If you have not received this envelope, send your original tickets:
For the tickets bought on TGV-europe.com or in France
SNCF Régularité
F-31960 TOULOUSE Cedex 9
France

For tickets bought in Switzerland
SBB Kundenbeziehungen und Services
Brückfeldstrasse 16
CH-3000 Bern 65

* However, if the delay results from a exterior cause from the SNCF or the CFF (characterised act of malevolence, demonstration of persons outside the SNCF, obstacle on the tracks…), this commitment does not apply.
*** Prices from, for a single ticket in 2nd class. Non-exchangeable, non-refundable ticket. Subject to availability.

Artesia

Head off to discover Italy for a weekend or longer, night or day. Wake up in Florence, Rome, Venice, Milan, Bologna, Verona thanks to the night train.

By day, choose the speed and comfort of the TGV to Turin and Milan.

Destinations

Artesia night train

• Paris-Florence-Rome “Palatino”: Daily departures from Paris and Dijon with stops in Piacenza, Parma, Bologna, Florence and Rome.
• Paris-Milan-Turin-Venice “Stendhal”: Daily departures from Paris and Dijon with stops in Novara, Milan, Turin, Brescia, Verona, Vicenza, Padua and Venice.
  

Artesia day train
Artesia offers 3 daily return trips by TGV.

• Paris-Milan “A. Manzoni, A. Dumas and Caravaggio” with stops in Lyons, Chambéry, St-Jean de Maurienne, Modane, Bardonecchia, Oulx, Turin, Vercelli, Novara and Milan.

On-board services for night train

A choice of cabins and couchettes for a quiet night.

• Sleepers: 1-, 2- or 3-bed cabins for relaxation and privacy.
• Carriages couchettes Space for 4: ideal for journeys with family or friends.
• VCarriages couchettes Space for 6: cabins for 6 people within reach of every budget.
• A restaurant car for all tastes.

Exchange

Where
In the nearest station or at the point of sale where you purchased your tickets.

Conditions
Artesia tickets can be exchanged:

• three times prior to departure, for holders of normal adult or child tickets.
• once prior to departure for Senior, Young Person and Handicapped tickets.
• once prior to the outward departure for Leisure tickets.
• Once for Découverte à 4 and Weekend tickets with deductions of 10% and 20% respectively*.
  

Prem’s and Mini C tickets are non-exchangeable.

* The deduction is calculated on the price of the initial journey.

Refund

1/ You've purchased your ticket on www.tgv.com

You are in France: cancel your reservation before departure of your train in the nearest train station, SNCF shop, or by simply calling 36 35 (0.23 €/min): this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre (adress mentionned below).

You are outside France: cancel your reservation in the nearest train station: this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre:

Rail Europe
After Sales service,
PO Box 10012,
B-1060 Brussels 6

Don’t forget to include your bank details in the international format (IBAN and BIC code). Incomplete requests will not be processed.

2/ You have purchased your ticket through a travel agency:

contact the agency that issued your ticket.

Conditions
Artesia tickets are refundable:

• 100% prior to departure and up to 90%* after departure, for holders of adult, child, Handicapped wheelchair tickets.
• 100% prior to departure for Senior and Young Person tickets.
• 100% prior to the outward departure and with a deduction of 50% after the outward departure for Leisure tickets.
• with a deduction of 90% and 80% respectively prior to departure for Découverte à 4 and Weekend tickets.
  

* The deduction is calculated on the price of the initial journey.

Guaranteed time promise

Did your Artesia train arrive at its destination with a delay of more than one hour compared with the scheduled time?

If the delay is attributable to Artesia*, compensation in the form of a SNCF/ARTESIA “Travel Voucher” is offered to passengers for any purchase of rail tickets distributed by Rail Europe and SNCF ticket offices.

To obtain this compensation, contact:
Service clientèle ARTESIA
BP 10630
75421 Paris Cedex 09
or
Rail Europe Italia
Galleria Sala dei Longobardi 2
20121 Milan (Italy)

* This promise does not apply when the cause of the delay cannot be attributed to the SNCF (malicious action, demonstration by persons outside the SNCF, appearance of an obstacle on the track, etc.).

Elipsos: Spain's train-hotel

Choose Trainhotel to combine and enjoy the advantages of a train and the comfort of a hotel: sleep peaceful in a comfortable compartment for a safe journey on board of the latest Talgo train generation.

Wake up early morning in the city center and return in the evening, saving you two nights in a hotel transfers included.

The main assets

The Hotel train combines the comfort of a hotel and all the advantages of a train. ELIPSOS offers numerous formulas to travel in comfort in fully air conditioned carriages:

GREAT LUXURY CLASS:
individual or double compartments with shower, wash basin and toilet in the cabin. Individual air conditioning. Toiletry set. Every carriage consists of 5 cabins. Breakfast and
dinner in the restaurant included.

FIRST CLASS:
individual or double compartments with wash basin in the cabin. Individual air conditioning. Toiletry set. Every carriage consists of 6 cabins with a wash basin. Breakfast included. Toilet at the extremity of each carriage.

TOURISM CLASS:
compartments of 4 beds with wash basin in the cabin. Centralised air conditioning. Toiletry complements. Every carriage consists of 5 cabins and a wash basin. Toilet at the extremity of each carriage.

SUPER RECLINING SEATS:
20 seats in 1st class, reclining to 140° per carriage. Air conditioning. Bottle of mineral water. Toilet at the extremity of the carriage.

Restaurant car: dinner à la carte.
Bar car.

The on board staff specialised in international travel, composed of bilingual staff of the Compagnie Wagons-Lits (group Accor), will welcome you and look after you for the duration of your journey and wake you before your arrival.

Elipsos offers a single journey Madrid /Barcelona - Paris from as little as 69.00 € in Tourism Class. Tariff subject to terms and conditions.

Hotel train timetables and destinations

(1) Monday, Wednesday and Friday.
(2) Tuesday, Thursday and Saturday.
Note: these timetables can be subject to modification. Check updates on the site www.elipsos.com

Exchange terms

Where: In any SNCF station or shop or the travel agency where you bought your tickets.
Under which conditions are the Elipsos tickets exchangeable?

You can change the date, class and tariff once providing that:

• the new date is not 90 days later than the date of the original ticket.
  
• the new date remains within the anticipated sale period.
• the special conditions corresponding to the tariff allow it.

These changes are allowed before the first journey: adult, offer, offer couple return, offer family, offer Monday to Thursday, offer mini and couple mini.

Refund

You have bought your ticket on www.tgv-europe.com

You are in France: Confirm your seat availability before the departure of your train, SNCF shop or on 36 35 (0.23 €/min): you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service (address below).


You are outside France: Confirm your seat availability before the departure of your train in a CFF, SNCB, NS, CFL station or SNCF shop: you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service.

TGV Europe
Customer service
BP 10012
B-1060 Brussels 6

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

You have bought your ticket at a travel agency: contact the agency that issued your ticket.

The Elipsos tickets without booking are exchangeable:

• with a deduction of 90 %* before departure and 50 % after departure, if you hold a ticket Adult, Child, Leisure, Discovery Trip, Discovery 12-25, Discovery Senior and Offer Monday to Thursday.
  
• with a deduction of 50 % before departure for tickets Mini 2 and Discovery 4.
  

*The fee is calculated on the price of the initial journey
The other tariffs are non-refundable.

Guaranteed time promise

Your Hotel train Elipsos reached its destination 1 hour later than the planned time, for a journey of or superior to 100 km?
If the delay is attributable to Elipsos*, a compensation in the shape of a «Bon Voyage» is offered to the passengers. It represents one third of the price of the ticket. The amount of the compensation cannot be less than 4.60 €**.

To receive this compensation:
Complete the envelope «regularity» available when you get off the train, insert the original ticket.
Mail it (postage paid in France).

*This commitment is invalid if the cause of the delay is not attributable to the SNCF (characterised act of malevolence, demonstration by persons not belonging to the SNCF, obstacle on the tracks ...).
**Price valid on 01.07.04.
*** Prices from, for a single ticket in tourism class (T4) Non-exchangeable, non-refundable ticket. Subject to availability.

Corail

Choose Corail for trains more and more adapted to your needs, by day and by night. And discover the other members of the Corail train family: Téoz to cross France by day; Lunéa for tranquil journeys through France and Europe. Corail offers you optimal comfort in first and second class, and proposes many small prices.

Discover Téoz for the pleasure of travelling
Choose a fully redesigned train for optimal comfort in a warm and relaxing atmosphere. The Téoz trains are distinguished by their fully refurbished interiors, renovated for your well-being, enjoy our leather or velvet seats and specially dedicated spaces.

Discover Lunéa for night travel in a secure and comfortable atmosphere
It's the ideal solution to enjoy a short or medium break: you leave late after a day's work or even a meal with your friends, you sleep comfortably and wake up at your destination in the early morning, ready to enjoy the first day of your holiday.

The destinations

Corail destinations:

• Strasbourg – Lyon
• Metz – Nancy – Lyon
• Clermont-Ferrand – Béziers
• Clermont-Ferrand – Nîmes – Marseille
  
  

TÉOZ destinations:

• Paris – Clermont Ferrand
• Paris – Limoges – Toulouse
• Bordeaux – Marseille – Nice
  
  

LUNÉA destinations:

Lunéa offers you more than 150 destinations, from Paris or the Provinces to the Mediterranean, the Basque Coast, the Alps, Brittany, etc.
The Corail Lunéa runs directly from Geneva but also in inland France:

• Between Geneva, Toulouse, Lourdes, Pau, Bayonne, Biarritz, Hendaye and Irun
• Between Geneva, Angers, Nantes, Vannes, Auray and Quimper (only between June and September)
• Between Paris and Quimper, Toulouse, Luchon, Irun, Tarbes, Port Bou, Latour de Carol, Bourg-St-Maurice, St-Gervais and Briançon

The Corail trains also run between Luxembourg, Germany, Spain and Switzerland.

The main assets

Téoz is a service adapted to all our customers:

• Are you a professional ? Discover the Téoz Pro offer and its exclusive services for optimal flexibility, a privileged treatment, and more tranquillity (leather seats, electric power points)
• The leisure travellers will appreciate a practical and relaxing journey. Alone or with the family, everything is ready to welcome you : family spaces, bicycle spaces, proximity of luggage, ambulant catering...
  
  

Lunéa is time optimisation and quality service:

• The time saved and the Lunéa services guarantee a pleasant journey.
• The various available spaces: private space, bicycle space, information point, automatic drinks and sweets dispensers, prepared duvets, welcome kit
• 3 categories of comfort for travel 'à la carte' : reclining seats, sleeper compartments 1st and 2nd class
• Attractive prices for Lunea efficiency and comfort

Exchange

Where: in any SNCF station or shop or the travel agency where you bought your tickets.
Automatic tickets in France: save time.
The automatic ticket machines are located in the SNCF stations and shops, and allow exchanging your ticket for a booking on an identical journey the same or the next day (the ticket must have a magnetic strip).

Distinctive feature of the Corail Téoz offer -
Leisure Offer :
The Leisure tickets and the tickets linked to discount cards or social rates are exchangeable and refundable until the day before departure - free of charge.
On the day of travel they are exchangeable and refundable with a fee of 3 euros per person and per ticket for tickets on discount cards or at social rates and 10 euros for tickets at the Leisure tariff. After the departure of the train the tickets are non-exchangeable and non-refundable.
Don't forget that your ticket is only valid on the train you have booked.

Note: The Téoz Prem’s tickets are non-exchangeable and non-refundable.

Pro Offer:
The Téoz Pro offer was created for you : exclusive services for optimal flexibility and a privileged treatment for more tranquillity.
For easy adaptation of last minute changes in your schedule find the Bornes Echange minute Pro and the Express Pro counters.
You can exchange your tickets, free of charge, until the departure of the train and even up to 1 hour afterwards in the departure station.

Corail offer with and without booking

The exchange of a Corail ticket without booking:

• is free until a few minutes before the departure of your train: to obtain full or part of the initial journey: a ticket with booking / a lower discount / an upgrade or in case of the exchange of a ticket « Leisure week-end ».
• with a 10 % fee* for the other tariffs.

Some tickets are non-exchangeable : Prem’s, Last Minute Offers, Printed Ticket®, Fixed night TGV and some international tickets.

The Corail tickets with booking are exchangeable:

• 100 % before the train departure (except for some non-exchangeable tariffs, like Prem’s).
• by 50 %* for the Full Tariff, season, military tickets after the train departure.
  

The other tariffs are non-exchangeable and non-refundable after the train departure.

After the departure of your Corail train you can make a "seated" booking for 1.5 € during the opening period of the booking of the train of your choice. You can also take another train (without guaranteed seat) for the whole validity period of your ticket.

*The fee is calculated on the price of the initial journey

Refund

You have bought your ticket on www.tgv-europe.com

You are in France: Confirm your seat availability before the departure of your train, SNCF shop or on 36 35 (0.23 €/min): you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service (address below).

You are outside France: Confirm your seat availability before the departure of your train in a CFF, SNCB, NS, CFL station or SNCF shop: you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service.

TGV Europe
Customer service
BP 10012
B-1060 Bruxelles 6
Belgium

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

Under which conditions:

The Corail tickets with booking are exchangeable:

• 100 % before the train departure (except for some non-exchangeable tariffs, like Prem’s).
• by 50 % after departure for Full Tariff tickets up to 60 days after the planned date of travel
  

• with a 10 % deduction* from the day of purchase until the end of the use period indicated on your ticket

*The fee is calculated on the price of the initial journey

Guaranteed time promise

Your Corail, Téoz or Lunéa train reached its destination 30 minutes later than the planned time, for a journey of or superior to 100 km :

If the delay is attributable to the SNCF*, a compensation in the shape of a «Bon Voyage» is offered to the passengers. It represents one third of the price of the ticket. The amount of the compensation cannot be less than 4.60 €**.

To receive this compensation:
Complete the envelope «regularity» available when you get off the train, insert the original ticket. Mail it (postage paid in France).

*This commitment is invalid if the cause of the delay is not attributable to the SNCF (characterised act of malevolence, demonstration by persons not belonging to the SNCF, obstacle on the tracks ...).
**Price valid on 01/01/08.

TGV France-Germany

The new high-speed network on line on 10th June 2007

On 10th June 2007, the French and European high-speed rail network will be enjoying an extraordinary advance with the start of commercial service for the new TGV lines.

For the populations, the regions and the countries concerned, the new network constitutes a great opportunity to open up and develop; for SNCF, the French Railways, it represents an important milestone in the development of its domestic and European network, and a new step forward in customer service.
On Sunday, the 10th of June, in the morning, 30 French and foreign cities that were connected to Paris the day before at normal speed will suddenly be served at very high-speed by TGV: 320 kph, a speed never yet experienced in revenue service.

To enlarge the map

New high-speed network

20 city-centre stations in the north-eastern quarter of France and a dozen cross-border destinations linked with high-speed to Paris:

    From 10th June 2007, the new network will offer direct links between Paris and 20 city-centre stations in the north-eastern quarter of France; it will also link the French capital to a dozen cross-border destinations.

Journey times, cut back by a third and sometimes even a half from today’s journey times, will afford new opportunities to the populations and regions concerned: better accessibility, which will allow to fulfil travel urges and to lend new touristic and economic life to the regions that will be benefiting from the TGV effect.
Paris will be only 45min from Reims (1h35min presently), 1h25min from Metz, 1h30min from Nantes (almost 3h currently), 2h20min from Strasbourg (4h presently) or 3h20min from Basel, 4h35 from Zurich and less than 4h from Stuttgart and Frankfort.

New cross-border services

To/from Switzerland:

• 4 round trips daily between Basel and Paris.
• 2 round trips daily between Zurich and Paris; a third service all the way to/from Zurich will be cut into service in December 2007.

To/from Germany:

• 3 daily services between Paris and Stuttgart. A 4th round trip will be added in December and a direct service to/from Munich.
• 3 round trips between Paris and Frankfurt 2 of them with a transfer at Saarbrucken. From December 2007, 5 direct round trips with no break of load will be offered between Paris and Frankfurt.

To/from Luxembourg:

• The target service - 5 round trips to/from Paris daily - will be offered right from the start of service on 10 June 2007.

New direct links between the regions

Thanks to Strasbourg's down-town station and to the three newly-created stations on the high-speed line - Lorraine TGV, Meuse TGV and Champagne-Ardenne TGV – the new TGV lines will offer direct links between the Alsace, Lorraine and Champagne-Ardenne regions on the one hand and the Ile-de-France region and the North, the Southwest and the West of France on the other.
Strasbourg will be only 3hr20min from Lille and 2hr25min from the Charles de Gaulle international airport TGV station; Lorraine TGV station, located between Metz and Nancy, will allow the people of Lorraine to get to Lille in 2hr05min or Marne-la-Vallée Chessy TGV station in a mere 1hr10min: Champagne-Ardenne TGV station for its part will offer direct links with Lille in 1hr25min, with Nantes or Rennes in 3hr15min and 3hr25min respectively, plus a longer ride through France, all the way to Bordeaux in 4hr30min and to Strasbourg on the extreme eastern edge of France in 1hr55min.

Champagne-Ardenne TGV Station:

So, on 10th June 2007, customers will be able to buy tickets for:
With the Champagne-Ardenne TGV station:

• 8 round trips daily to/from Reims;
• 3 round trips to/from airport Charles de Gaulle TGV in 30min;
• 3 round trips to/from Marne-la-Vallée Chessy TGV in 30min;
• 3 round trips to/from Massy TGV in 1h05min;
• 2 round trips to/from Charleville-Mezieres, Vitry-le-François, Châlons-en-Champagne and Champagne-Ardenne TGV;
• 1 round trip to/from Sedan and Rethel.
  

Following destinations will be afterwards accessible:
With the Champagne-Ardenne TGV station:

• 3 round trips daily to/from Lille in 1h25min;
• 1 round trip to/from Nantes;
• 1 round trip to/from Rennes;
• 1 round trip to/from Bordeaux.

Strasbourg station

So, on 10th June 2007, customers will be able to buy tickets for:
With the Strasbourg station:

• 3 round trips to/from airport Charles de Gaulle TGV in 2h25min;
• 3 round trips to/from Marne-la-Vallée Chessy TGV in 2h25min;
• 3 round trips to/from Massy TGV in 3h.
  

Following destinations will be afterwards accessible:
With the Strasbourg station:

• 3 round trips daily to/from Lille in 3h20min;
• 1 round trip to/from Nantes;
• 1 round trip to/from Rennes;
• 1 round trip to/from Bordeaux.

Lorraine TGV station

So, on 10th June 2007, customers will be able to buy tickets for:
With the Lorraine TGV station:

• 3 round trips to/from airport Charles de Gaulle TGV in 1h10min;
• 3 round trips to/from Marne-la-Vallée Chessy TGV in 1h10min;
• 3 round trips to/from Massy TGV in 1h45min.
  

Following destinations will be afterwards accessible:
With the Lorraine TGV station:

• 3 round trips daily to/from Lille in 2h05;
• 1 round trip to/from Nantes;
• 1 round trip to/from Rennes;
• 1 round trip to/from Bordeaux.

Meuse TGV station

So, on 10th June 2007, customers will be able to buy tickets for:
With the Meuse TGV station:

• 2 round trips from Paris in 1h;
• 1 round trips to Paris;
• 1 round trip to/from Marne-la-Vallée Chessy TGV and Massy TGV.
  

On 27th August 2007 a second round trip from the Meuse TGV station to Paris will be accessible.

Railteam

The first rail connection to create Europe at high speed and reinvent travel.

Connect Europe

To go from Lyon to Cologne or from London to Amsterdam, you go from one rail transporter to another and Railteam makes your journey easier. Welcome to the high speed European network.

The idea: extend the benefits you already experience with Thalys, TGV, TGV Lyria, or Eurostar to a European scale.

The ambition: turn the high speed trains into an ultra-competitive alternative to travel by car or plane for all your European journeys.

The 7 club

The overview is already a tour of Europe There is :

• the SNCF (France)
• SNCB (Belgium)
• CFF (Switzerland)
• Deutsche Bahn (Germany)
• Eurostar (United Kingdom, France, Belgium)
• NS Hispeed (Netherlands)
• ÖBB (Austria)

Add their mutual affiliates TGV Lyria, Thalys, and Alleo, and you get a large choice of destinations and the alliance will be able to develop.
The European network should treble by 2020 to reach 15 000 km of high speed lines.

Your benefits

As from today, the Railteam information points will welcome you and facilitate your connections in the “hubs ” (connection platforms) of the Railteam network.

Along your journey the information is multi-lingual, in the station and onboard, and if a late Railteam train makes you miss your connection, you can get on the following Railteam train without changing your ticket. This service called ‘Hop on the next train' applies, subject to availability, and without guarantees of a seat, exclusively for Railteam connections in the same station.

The most loyal travellers will definitely be privileged: they have access to all the business lounges of the network (more than 36 today) and to the advantages of affiliated member cards, the hire of cars at reduced prices in all the European capitals for example.

And tomorrow…

The distribution will be European. Developments are occurring to give you access to an even broader choice of destinations, timetables and prices, particularly for journeys involving several Railteam transporters.

We also do everything in our power to extend the facilities for home ticket buying, including international travel.

These improvements will be available as from mid-2009.