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Check our frequently asked questions in order to obtain immediately an answer. You don’t find an answer to your question? Contact us by e-mail and fill in the form below.
Top 3 of questions regarding your order.
- 1I have not received my train tickets and my departure is scheduled in less than 4 days
- 2What methods of payment are accepted over the Internet?
- 3I have not received the order confirmation message
- 4What rate meets best my needs?
1I have not received my train tickets and my departure is scheduled in less than 4 days
Departing from Belgium:
You will not be able to have your tickets reissued by an agent in a Belgian station. You will need to:
- Purchase new train tickets.
- Have the repurchased tickets personalised by the ticket inspector on board of the train.
- Ask for a "Traveller's After-Service / Send to Home" form at an SNCF counter at the arrival station in France.
- You must have your 6-character dossier reference number, a form of identity (required), and the banking card that was used to pay for your reservation on-line
Go to the station with your dossier reference number.
You will be asked to pay for the tickets again, which will be issued by the agent at the same rate.
On site, ask for the "Traveller's After-Service / Send to Home" form for the reimbursement of the tickets that were not received.
Only the initial amount of the purchase made on www.tgv-europe.com will be refunded. 
If you receive the train tickets in the meantime, please return them to the following address:TGV-europe.com
Service Clients
BP 10012
B-1060 Bruxelles 6
Belgique
Service Clients
BP 10012
B-1060 Bruxelles 6
Belgique
2What methods of payment are accepted over the Internet?
Payment cards that can be used on www.tgv-europe.com to make an on-line payment are:
- Payment cards issued abroad by the Eurocard, Mastercard and Visa networks
If you pay on line using American Express or a foreign card that does not have an electronic chip (maximum amount of 1500 €), you will only be able to retrieve your tickets from a boutique. You cannot use a Self-Service Terminal. 
3I have not received the order confirmation message
Making sure your booking is confirmed and obtaining the reference number couldn’t be easier!Click "here" and follow the instructions.
If you still cannot access your booking, please send a message to customer services by following the link below. You will receive a reply within 48 hours.
