1I have not received my train tickets at home

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You have ordered train tickets and confirmed the option to have them sent to your home.

If you have not received your train tickets, please contact us to see if the post office has returned them to the SNCF train ticket dispatch centre so that we can send them again if time permits (Remember that you can reserve your train tickets up to 4 working days for a departure abroad).

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2I have not received my train tickets and my departure is scheduled in less than 4 days

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Departing from abroad:

You will not be able to have your tickets reissued by an agent in a Belgian station. You will need to:

• Purchase new train tickets.

• Have the repurchased tickets personalised by the ticket inspector on board of the train.

• Ask for a "Traveller's After-Service / Send to Home" form at an SNCF counter at the arrival station in France.

• You must have your 6-character dossier reference number, a form of identity (required), and the banking card that was used to pay for your reservation on-line

Departing from France:

Go to the station with your dossier reference number.

You will be asked to pay for the tickets again, which will be issued by the agent at the same rate.

On site, ask for the "Traveller's After-Service / Send to Home" form for the reimbursement of the tickets that were not received.

Only the initial amount of the purchase made on www.tgv-europe.com will be refunded.

If you receive the train tickets in the meantime, please return them to the following address:

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3Why doesn't the system offers to send my tickets home free of charge?

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Having the tickets sent to your home is not available with certain rates (Print & Go,…) and if your travel date does not allow enough time for the tickets to be sent:

4 days for abroad

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4I made a mistake when entering the address of delivery

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Your tickets are sent to the address indicated in your confirmation message.

• Since ticket dispatch is an automatic process, the address cannot be modified

• If it is not correct, your tickets will be returned to the SNCF Dispatch Centre

When the tickets are returned to the dispatch centre and time permitting, your tickets are sent to the new address. In this case, please send us your dossier reference number by email as well as your first and last name, and correct mail address.

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5I confirmed sending the tickets home, but now I want to retrieve them

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Once confirmed, the method chosen to receive tickets cannot be changed, regardless of which SNCF sales outlet was used.

If you confirmed that you wanted the tickets sent to your home, you can no longer obtain your tickets using a self-service terminal (French stations only).

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6Are train tickets sent home nominative?

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In general, tickets issued by SNCF are not nominative. (The "billet imprimé®" and some of the other special rates are an exception to this).

The tickets bear the name of the person who has placed the order for practical reasons when the tickets are sent to home. However, they can be used freely and ticket inspectors do not check the identity of train ticket holders. The traveller must simply comply with the conditions pertaining to the rate of the ticket.

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7I would like to reserve a train ticket for someone else and have it sent to their home

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You can reserve on the www.tgv-europe.com site, pay for your tickets on- line, and have them sent to a home:

Click on the "Reservations" icon on the home page on the site: www.tgv-europe.com.



To reserve on www.tgv-europe.com for another party, you must:

Select the send-to-home option when you are on the summary page for your order.
If you would like the traveller to receive the ticket or tickets, enter the traveller's name and address on the entry page for your personal data.

Tickets sent to homes bear the name of the person associated with the order for practical reasons but are not nominative.

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