Thalys: the open train

With Thalys, discover a Europe that is contemporary, open and on the move:
18 destinations served daily in a high degree of comfort and fare solutions adapted to each journey.

DESTINATIONS

Up to 7 Thalys return trips Amsterdam-Brussels-Paris in 4 hrs 15.
25 Thalys daily return trips daily between Brussels-Paris in 1 hr 25, or a departure every 30 minutes.
6 Thalys return trips Cologne-Brussels-Paris in 3 hrs 55.

Thalys on-board services: relaxation and information

A bar-buffet, a family area, a magazine “Thalyscope” with information about our destinations.

In each Thalys Comfort 1

At-table restaurant service any time of the day (service included in the price of the ticket).
Selection of daily newspapers.
Possibility of reserving a taxi which will be waiting for you at Paris Nord or Brussels Midi (for passengers coming from Paris).

Exchange

Where
In all stations and SNCF shops or in the travel agency where you purchased your tickets.

Conditions
Thalys tickets are exchangeable:

Librys, Young Person, Senior, Kid & Co and Kid:
- no restriction up to departure
- up to one hour after departure at the departure station.
Mezzo / Mezzo +:
- once, before the outward leg of a return trip and on condition of availability at the same price.
- in the case of a single ticket, up to one hour after departure in the station of departure.

Smilys tickets are non-exchangeable.

Refund

1/ You've purchased your ticket on www.tgv.com

You are in France: cancel your reservation before departure of your train in the nearest train station, SNCF shop, or by simply calling 36 35 (0.23 €/min): this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre (adress mentionned below).

You are outside France: cancel your reservation in the nearest train station: this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre:

Rail Europe
After Sales service,
PO Box 10012,
B-1060 Brussels 6

Don’t forget to include your bank details in the international format (IBAN and BIC code). Incomplete requests will not be processed.

2/ You have purchased your ticket through a travel agency:

contact the agency that issued your ticket.

Conditions

Thalys tickets are refundable:

in the case of a Librys, Youth, Senior, Kid, Kid and Company tickets: 100% before departure and up to one hour afterwards, in the Thalys departure station.
For Mezzo and Mezzo+ tickets: 50% before departure of the outward leg and up to one hour after, in the Thalys departure station.

Smilys tickets are non-refundable.

* The deduction is calculated on the price of the initial journey.

Guaranteed time promise

Did your Thalys International train arrive at its destination with a delay of more than 30 minutes compared with the scheduled time on an international journey? Except in cases of force majeure, the customer is entitled to compensation.

If the delay is more than 30, 60 or 120 minutes, Thalys offers 20, 50 or 100% respectively of the price of the journey concerned. The amount of the compensation may not be less than €5.

To obtain this compensation, contact:
Thalys Customer Service
20, place Stéphanie
1050 Brussels (Belgium)