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TGV Lyria: the Swiss train
The Lyria TGVs open wide the doors of Switzerland.
Choose for comfort to discover the most beautiful Swiss cities or reach the ski stations in no time with the Lyria des Neiges TGV or the shores of Lake Geneva in summer with the Lyria d’été TGV.
Destinations
- Paris - Dijon - Lausanne: Up to 5 daily return trips.
- Paris-Geneva: Up to 7 daily return trips.
- Paris - Dijon - Neuchâtel - Berne - Zurich: Up to 2 daily return trips.
- Paris - Dijon - Lausanne - Aigle - Martigny - Brigue: 2 weekly return trips: 3 from June to September with the Lyria d’été TGV / 5 weekly return trips from December to April with the Lyria des Neiges TGV.
On-board services
- Reserved taxis (only available in 1st class)
Prepare for your arrival with the “Reserved Taxis” service: from Monday to Friday, ask the train staff to reserve a taxi, which will be waiting for you at Paris Gare de Lyon. - A variety of meals.
At-table restaurant service in first class (breakfast, lunch or dinner).*
At the bar, various gourmet menus are available for big appetites or those wanting a snack.
Exchange
Where
- In the nearest station or at the point of sale where you purchased your tickets.
Conditions
- Lyria tickets are exchangeable free of charge until the train departs*.
* In the departure station of the TGV, exchanges can be made up to one hour after the TGV departs.
Refund
1/ You've purchased your ticket on www.tgv-europe.com
You are in France: cancel your reservation before departure of your train in the nearest train station, SNCF shop, or by simply calling 36 35 (0.23 €/min): this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre (adress mentionned below).
You are outside France: cancel your reservation in the nearest train station: this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre:
Rail Europe
After Sales service,
PO Box 10012,
B-1060 Brussels 6
Don’t forget to include your bank details in the international format (IBAN and BIC code). Incomplete requests will not be processed.
2/ You have purchased your ticket through a travel agency:
contact the agency that issued your ticket.
Conditions
Lyria tickets are refundable:
- 100% prior to departure and 50%* after departure and up to 60 days after the intended date of travel, for holders of Adult, Child, Handicapped wheelchair tickets.
- 100% prior to departure for Young Person, Senior, Baby Pass and Leisure tickets (return).
Guaranteed time promise
Did your Lyria TGV arrive at its destination with a delay of more than 30 minutes recorded on the French stretch, for a journey equal to or greater than 100 km?
If the delay is attributable to the SNCF*, compensation in the form of a “Travel Voucher” will be offered to passengers. It represents one third f the price of the ticket from the departure point in France to the border crossing in Switzerland (Vallorbe or Pontarlier).
To obtain your compensation :
Complete the “regularity” envelope available on leaving the train, and insert your original ticket. Post it (free in France).
If the delay occurs on the Swiss stretch, contact:
CFF SA
Division Voyageurs
Service Clientèle
Brückfeldstrasse 16
3000 Berne 65 (Switzerland)
* This promise does not apply when the cause of the delay cannot be attributed to the SNCF (malicious action, demonstration by persons outside the SNCF, appearance of an obstacle on the track, etc.).
