Elipsos: Spain's train-hotel

Choose Trainhotel to combine and enjoy the advantages of a train and the comfort of a hotel: sleep peaceful in a comfortable compartment for a safe journey on board of the latest Talgo train generation.

Wake up early morning in the city center and return in the evening, saving you two nights in a hotel transfers included.

Destinations

Trainhotel "Francisco de Goya": Madrid - Valladolid - Burgos - Vitoria - Poitiers - Blois - Orleans - Paris.
Trainhotel "Joan Miró": Barcelona - Girona - Figueres - Limoges - Orléans - Paris.
Trainhotel "Pau Casals": Barcelona - Girona - Figueres - Geneva - Lausanne - Berne - Zurich.
Trainhotel "Salvador Dalí": Barcelona - Girona - Figueres - Bardonecchia - Turin - Milan.

On-board services: bilingual accompaniment

SUPER LUXURY CLASS: Double or single compartments with private shower, washbasin and toilet. Personalised air-conditioning. Basic toiletries. Each carriage is made up of 5 compartments. Breakfast and dinner included.
FIRST CLASS: Double and single compartments with private washbasin. Personalised air-conditioning. Basic toiletries. Each carriage is made up of 6 compartments plus toilet with washbasin. Breakfast included.
TOURIST CLASS: 4 bed compartments with washbasin. Air conditioning. Toiletry articles. Each carriage is made up of 5 compartments plus toilet with washbasin.
RECLINING SEATS: 20 seats in each carriage. Air conditioned. Bottle of mineral water. All carriages with toilet with washbasin.

Services :

Restaurant car: dinner à la carte.
Bar.
In-train team specialised in international travel, made up of bilingual employees of the Compagnie Wagons Lits (Accor Group), give you a warm welcome, are at your service during the trip, and wake you before arrival.

Exchange

Where

In the nearest station, SNCF shops or in the travel agency where you purchased your tickets.

Conditions

Elipsos tickets are exchangeable:

You can change date, class and rate once, on condition that:
- the new date is no more than 90 days after the date on the original ticket.
- the new date is within the advance booking period.
- any special conditions attached to the rate permit the exchange.

Changes allowed before outward journey: adult, special offer, couple return offer, family offer, Monday to Thursday offer, mini-offer and couple-mini offer.

Refund

1/ You've purchased your ticket on www.tgv-europe.com:

You are in France: cancel your reservation before departure of your train in the nearest train station, SNCF shop, or by simply calling 36 35 (0.23 €/min): this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre (adress mentionned below).

You are outside France: cancel your reservation in the nearest train station: this way you will avoid a deduction. Once your reservation has been cancelled, return your ticket to the SNCF customer relations centre:

Rail Europe
After Sales service,
PO Box 10012,
B-1060 Brussels 6

Don’t forget to include your bank details in the international format (IBAN and BIC code). Incomplete requests will not be processed.

2/ You have purchased your ticket through a travel agency:

contact the agency that issued your ticket.

Conditions

Elipsos tickets are refundable:

with a deduction of 90%* prior to departure and 50% after departure, for holders of Adult, Child, Leisure, Découverte à deux, “Découverte 12-25”, “Découverte Senior” and Monday to Thursday Offer tickets.
with a deduction of 50% prior to departure for Mini pair, and Découverte à 4 tickets.

All other fares are non-refundable.

* The deduction is calculated on the price of the initial journey.

Guaranteed time promise

Did your Elipsos Trainhotel arrive at its destination with a delay of more than one hour compared with the scheduled time, for journeys equal to or greater than 100 km?

If the delay is attributable to Elipsos*, compensation in the form of a “Travel Voucher” is offered to passengers. It represents one third of the price of the ticket. The amount of compensation may not be less than €4.60**.

To obtain this compensation:
Complete the “regularity” envelope available on leaving the train, and insert your original ticket. Post it (free in France).

* This promise does not apply when the cause of the delay cannot be attributed to the SNCF (malicious action, demonstration by persons outside the SNCF, appearance of an obstacle on the track, etc.).
** Price in force as at 01/07/04.